Welcome to GoDurham ACCESS
GoDurham ACCESS is the city of Durham and Durham County’s paratransit service, offering transportation for eligible residents with disabilities or mobility challenges.
Transportation Services Available
GoDurham ACCESS includes a range of services designed to meet the diverse needs of our community, including ADA paratransit, Durham County ACCESS, the Senior Shuttle, and GoDurham Connect.
GoDurham ACCESS (ADA Paratransit)
- Trip purpose:
- Any purpose
- Residency:
- Within City of Durham
- Eligibility:
- Individuals with disabilities
- Service area:
- City of Durham
GoDurham ACCESS provides ADA paratransit service throughout the City of Durham and anywhere within 3/4th mile of any GoDurham fixed-bus route. This service is available to individuals whose disabilities prevent them from using the GoDurham fixed-route bus system.
Durham County ACCESS
- Trip purpose:
- All trip types
- Residency:
- Durham County (Outside Durham city limits)
- Eligibility:
- Seniors (60+), rural residents, or individuals with disabilities or transportation barriers
- Service area:
- Durham County
Durham County ACCESS offers transportation for Durham County residents who are 60+, have a disability, live in rural areas, or are transportation disadvantaged. Rides are available for work, medical and nutritional appointments, shopping, and other personal needs.
Senior Shuttle
- Trip purpose:
- Grocery trips
- Residency:
- Select senior living communities
- Eligibility:
- Seniors (62+)
- Service area:
- To the grocery store
The Senior Shuttle is a free weekly service connecting residents of select senior communities in Durham to the grocery store.
GoDurham Connect
- Trip purpose:
- Any purpose
- Residency:
- No specific residency needed
- Eligibility:
- No special requirements
- Service area:
- North and East Durham Zones
GoDurham Connect is an on-demand microtransit service offering flexible, same-day, door-to-door rides within East and North Durham. Designed for areas with limited fixed-route service, riders can request trips between any locations within and between each zone.
Book a Ride with the GoDurham ACCESS App
Eligible GoDurham ACCESS and Durham County ACCESS riders can use the GoDurham ACCESS app to make it easy to schedule, manage, and track trips. The app also supports ride booking for GoDurham Connect.
Download The App
What We Offer Our Riders
Track your ride in real time with our app
ADA-compliant vehicles and trained operators
Schedule rides in advance
Transit options beyond fixed-route buses
Every ride is free until June 2027
Travel more independently and stay connected to your community
Hours of Operation
GoDurham ACCESS Service Hours
Monday to Saturday, 5:30 a.m. to 12:30 a.m.
Sundays and Holidays, 6:30 a.m. to 9:30 p.m.
Sundays and Holidays, 6:30 a.m. to 9:30 p.m.
GoDurham ACCESS Office Hours
Monday to Friday, 8:00 a.m. to 5:00 p.m.
GoDurham Connect Hours
Monday to Sunday, 7 a.m. to 8 p.m.
Holiday schedule applies.
Reservation and Scheduling Hours
You can make or cancel a reservation with a reservations agent by calling (919) 560-1551 from Monday to Sunday, 8:00 a.m. to 4:30 p.m.
Outside of these hours, you can call to manage your ride through our AI calling system, use the GoDurham ACCESS app, or text (984) 342-4446.
Senior Shuttle Hours by Location
Service hours vary by community.
View the Senior Shuttle schedule
Recognized Holidays
Holiday service hours apply on the following days:
- New Year’s Day (January 1)
- Martin Luther King Jr. Day (3rd Monday in January)
- Memorial Day (Last Monday in May)
- Juneteenth (June 19)
- Independence Day (July 4)
- Labor Day (1st Monday in September)
- Thanksgiving Day (4th Thursday in November)
- Christmas Eve (December 24) - Service ends at 7:30 p.m.
- Christmas Day (December 25) - GoDurham ACCESS is closed
Join Our Team
Explore career options with GoDurham ACCESS and join a team dedicated to keeping our community moving safely and independently.